Step 4: Process
Process + discipline = accountability
The best laid plans can unravel without clear process and discipline that hold people to the power of accountability. Accountability is about building process and skills and it doesn't have to be punishing, grueling and painful. We actually find it to be rewarding and fun for our clients.
Insight has built and adopted a number of processes, systems and tools that offer the methods and measures required for accountability. Scorecards, meeting processes, proven functional disciplines, process analysis and development, and proven technology systems are all in the mix.
PROCESS ANALYSIS AND DEVELOPMENT
Process problem cause and analysis
Core process mapping
Process improvement plans
New process and role definition
HRIS compliance and documentation
CRM system implementation
Integrated marketing communications systems
Technology requirements assessment
Technology partner sourcing
The fundamentals of accountability are quite simple
No one watches a sport without their eyes glued to a scoreboard. Just as, no one masters a sport without practice. And, no one loses weight without controlling their diet and exercise. Keeping score, mastering skills and experiencing results through process and discipline are all a part of winning. And people love to win.