What can be expected as the most difficult aspect of working with Insight?

Undoubtedly, we hear that initially the most difficult thing for clients to overcome in their relationship with us is trust. So many small and medium businesses have been taken advantage of by a range of traveling and big business consultants where they never really achieved closing the loop in resolving their problems. We find that some of this lack of closure was due to the client’s own lack of knowing how to guide engagement with consultants. Also, there are plenty of consultants who are incompetent at navigating deeper levels of change and innovation within organizations. Such consultants get so caught up in selling services that they become blind to what the organization can actually handle. We understand our clients’ ambivalence. At the same time, we can’t do our job when continual distancing and lack of intimacy are present in our relationship with clients. We expect trust, which is built by our honesty and the client’s ability to let go of conventional wisdom. Trust requires openness to learning new ways of operating. It also requires patience to uncover important, pivotal issues while carefully developing new solutions. At times, clients must even let go of some tasks that are best to abandon or some tasks may be best served for others to handle in order to clear the clients’ plates for more important initiatives. Thus, lack of trust always evolves to a lack of ability to work together and it always affects the ability to achieve desired results. Trust and letting go are the only significant difficulties we have experienced with clients. When they exist, we are honest about it and typically disengage until they can be gained at a later time. FAQ List